Topa Management Company

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Resident Satisfaction Survey

Apartments

Topa Management Company strives to provide you with an exceptional living experience. Please take a minute to complete the Resident Satisfaction Survey. Your comments and suggestions are appreciated.

Your Apartment Complex:	Please Choose a Property 11th Street Apartments Auburn Villa Azusa Park Casa Bella Casa Pacifica Clayton Villa College Park Conejo Future Costa Mesa Village Covina Manor Fernwood Foothill Villas Hammer Lane Harvard Manor Hayward Villa Hudson Townhouses Huntington Villa Lakeshore Villa Masselin Manor Morton Garden Rancheria Del Sol Sierra Villa East Sherway Villa Sherwood Villa Sullivan Manor Sunnyview Village Sutter Village Village Center Village La Paz Verner Villa Willow Village
Leasing Experience:
Leasing agent was friendly and sincere:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Leasing agent was knowledgeable and helpful:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Overall Leasing experience:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Comments about your leasing experience:
Move in Experience:
Leasing agent explained and answered all questions about your lease:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Leasing agent toured your new home with you and answered all questions about your new home:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Your new home was clean and in good working condition when you moved in:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Overall move in experience:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Comments about your move in experience:
Cleanliness and appearance of community:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Comments:
Maintenance Service:
Maintenance request was responded to in a timely matter:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Maintenance staff left work area clean:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Maintenance request was fulfilled to your satisfaction:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Comments:
Would you recommend your Apartment complex to a friend?	Yes No
Additional Comments:
What is your favorite amenity?
Fitness Center Please Rate 1-Outstanding 2-Above standard 3-Average 4-Needs Improvement 5-Unacceptable 6-Don't Know or N/A	Concierge Services Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Needs Improvement 5-Unacceptable 6-Don't Know or N/A
Business Center Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Needs Improvement 5-Unacceptable 6-Don't Know or N/A	Lakes / Ponds Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Needs Improvement 5-Unacceptable 6-Don't Know or N/A
Tennis Court Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Needs Improvement 5-Unacceptable 6-Don't Know or N/A	Picnic Area Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Needs Improvement 5-Unacceptable 6-Don't Know or N/A
Basket Ball Court Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Needs Improvement 5-Unacceptable 6-Don't Know or N/A	Playground Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Needs Improvement 5-Unacceptable 6-Don't Know or N/A
Pool / Spa Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Needs Improvement 5-Unacceptable 6-Don't Know or N/A	Parties and Social Activities Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Needs Improvement 5-Unacceptable 6-Don't Know or N/A
What amenity(s) would you like to see added at your complex?
Based on the quality of your apartment home, and the level of service you have received, if your lease were expiring today, would you renew your lease?	Yes No
Why or Why not?
Do you have any ideas or suggestions that would enhance your living experience at your complex?
If you would like to recognize a Topa associate for going "the extra mile", please use the space below to do so.
Name (Optional):
Email Address
Apartment Complex
Phone Number