Topa Management Company

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Tenant Satisfaction Survey

Topa Financial Center, Honolulu, Hawaii

Topa Management Company strives to provide you with an exceptional leasing experience. Please take a minute to complete the Tenant Satisfaction Survey. Your comments and suggestions are appreciated.

Your Property Location:	Please Choose a Property Bishop Street Tower - Topa Financial Center Fort Street Tower - Topa Financial Center Retail Pavilion - Topa Financial Center
Leasing Experience:
Ease of Leasing Process:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Leasing agent was knowledgeable and helpful:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Follow up and continuing contact with the leasing agent:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Lease negotiations conducted professionally:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Lease negotiations completed in a timely manner:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Overall quality of Leasing experience:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Comments about your leasing experience:
Appearance and Condition of the Property:
Building Exterior cleanliness:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Landscaping:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Tenant Suite cleanliness:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Cleanliness of Windows:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Maintenance of Common Areas:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Cleanliness of Common Areas:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Cleanliness of Parking Areas:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Janitorial (restrooms, trash):	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Unit Signage:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Exterior Signage:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Mailboxes or Mail Area:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Building Directory:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Exterior Lighting:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Interior Lighting:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Elevators:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Comments about the Appearance and Condition of the Property:
Property Features:
Property Design:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Property Location:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Tenant Mix:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Customer Parking:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Monthly Parking:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
After-hours Access:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Heating & Air Conditioning:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Freight Elevator:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Valet / Parking Services:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Comments about the Property Features:
Property Manager or Team:
Ease of contacting Property Manager:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Follow-up after problems are reported:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Problem Resolution:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Knowledge of Property Manager:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Willingness of Property Manager to respond your needs:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Clarity of Communication:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Competence of Property Manager:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Courtesy and respect with which you are treated:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Quality of service you receive:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Implementation of the policies or procedures of the Property or Center:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Timeliness of rent / CAM invoices:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Accuracy of rent / CAM invoices:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Property Managers willingness to do what they can to keep tenants happy:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Property Managers willingness to do what they can to make the center appealing:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Overall Tenant Morale:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Your businesses performance at the property:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Comments about your buildings Property Manager:
Maintenance Service:
Maintenance request was responded  to in a timely matter:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Maintenance staff left work area clean:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Maintenance request was fulfilled to your satisfaction:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Ease in submitting Maintenance request:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Communication with Maintenance staff:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Maintenance Comments:
Security:
Security responsiveness:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Professionalism of security staff:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Accessibility of security staff:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Knowledge of security staff:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Security staff Appearance:	Please Rate 1-Outstanding 2-Above Standard 3-Average 4-Need to Improve 5-Unacceptable 6-Don't Know or N/A
Security Staff Comments:
Would you recommend this property to others?	Yes No
Additional Comments:
What amenity or service would you like to see added at your property?
Based on the quality of your property, and the level of service you have received, if your lease were expiring today, would you renew your lease?	Yes No
Why or Why not?
Do you have any ideas or suggestions that would enhance your tenancy at the property?
If you would like to recognize a Topa associate for going "the extra mile", please use the space below to do so.
Business (Optional):
Name (Optional):
Email Address (Optional):
Phone Number (Optional):